top of page

Contact Us


Clinic Hours:  Monday-Friday, 9AM-5pm

Due to COVID-19, we have limited appointment availability and it may take longer than usual for us to respond to calls and emails. 

  • Please email and/or call for appointment availability.

  • Emergency & after hours appointments are generally reserved for current/active palliative and hospice care patients, but may be available for new patients.

  • If you need urgent or emergency care for a new patient and cannot reach us, please call your primary care veterinarian or local emergency hospital.


Phone, Fax and Email

Phone & Fax773-706-2734

Please note, our phone line does not accept text messages. 

When calling or emailing about care for a new patient, include:

    • Your pet's name, age, gender, species (e.g. cat, dog, etc.), and breed

    • Your name, address/approximate location, email address, and phone number

  • Please leave a detailed message if we are unable to answer.  

    • We are often in an appointment and so unable to answer the phone.

    • We make every effort to return all calls & emails within 1 business day.

  • For more pressing concerns, please call.


Service Area:

Our regular service area includes locations within the City of Chicago & Near North/North Shore suburbs that are a maximum of 12 miles (or 45 minutes) of our office location. 

  • For locations where rush hour/time of day has a major impact on travel time, appointment timing may be limited.

  • We may be able to see patients for in-person appointments outside of our regular travel area, but services will be limited, especially for urgent/emergency care. 

  • TeleHealth appointments are a good option for patients outside of our travel area.


Mailing Address & Home Office Location

Edgewater Glen, near the corner of Thorndale and Clark. 

1544 W. Thorndale Ave, #1  •  Chicago, IL 60660

  • Tan brick 6-Flat with dark green trim and wrought iron fence.

  • If coming to pick up medications or supplies, please ring buzzer for "Cook". 


Payment Methods

Payment is respectfully required at time of services. 

  • Cash, Venmo and Zelle/Quickpay are our preferred payment methods. 

  • Major credit cards are also accepted.

  • We are not able to accept Care Credit or other medical care payment programs.



Observed Holidays

  • Our office is closed and we are not available for non-emergency communications, regularly scheduled appointments, or medication pick-ups.

  • Evening and weekend appointments may be available if set up in advance.

  • Emergency & after hours communications & appointments are generally reserved for current palliative and hospice care patients.

  • MLK Day

  • President's Day

  • Memorial Day

  • Juneteenth

  • Independence Day

  • Labor Day

  • Indigenous Peoples' Day (Columbus Day)

  • Veterans Day

  • Thanksgiving (and following Friday)

  • Christmas Eve and Christmas Day

  • New Years Eve and New Year's Day

bottom of page